Privacy

Privacy

This privacy notice discloses the privacy practices for (www.mucccchildcontactcentre.org). This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about services or changes to this privacy policy.

We may use non-personal information about you such as IP address, device type or geographical location in order to monitor activity on our website to better understand how our website is being used, and what countries our visitors come from. This data is tracked Google Analytics; for further information, see the Google Analytics privacy policies. However, we do not match your IP address to any other information that would identify you as a unique individual person.

What information do we collect?

We collect the family and childs:

• Full Name (legal and chosen).
• Date of Birth.
• Gender.
• Home Address (including postcode).
• Ethnicity.
• First Language.
• Special Educational Needs requirements.
• Sensitive information in relation to reason for the referral.
• Organisations working with the family (eg. referrers).

We also collect and store information such as contact times, reason for cancellations, safeguarding concerns and we retain this information for as long as specified in our policies and what is stated in our retention of information table. We may need to share this information with referring agents, solicitors and or social services if requested.

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Cookies


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as address), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you wish to access the personal data held about your child

Children have certain rights under the Data Protection Act 1998, including a general right of access to personal data held on them, with parents exercising this right on their behalf if they are too young to do so themselves. If you wish to access the personal data held about your child, please contact the relevant organisation in writing:

To fulfil their responsibilities under the Data Protection Act the organisation may, before responding to this request, seek proof of the requestor’s identity and any further information required to locate the personal data requested.

The Information Commissioner's Office (ICO) may also be of interest. The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Contact details: Information Commissioner's Office - http://ico.org.uk/ Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 02886767777 or via email.